Frequently asked questions

The Base Pet Co. website follows industry best practices in terms of e-commerce security.

To log in to an account on the Base Pet Co. website, you must use an email address and password. If you have forgotten your email address or password, please contact us. Kindly note that verification is required before providing you with information. To reset your password, click "Forgot your password?" and enter your email address. An email will be sent to you with a link that will provide you with instructions for creating a new password. Kindly reminder that the password field is case sensitive.

You are not allowed to change your shipping address once your order is placed. Please ensure you entered the correct address before placing the order.

Once you have placed your order, you are not allowed to cancel or change it.